We're committed to selling high-quality products you'll enjoy using but we realise that you may have purchased a faulty product (please see Guarantee policy).

Make sure you check your items carefully for any signs of damage before they're used or installed. It's essential to keep your receipt as you will need them as proof of purchase.

Information required

In order to process any claim under the guarantee TCP will require the following information:

1. The original sales receipt including the product name, purchase date, and product description;
2. The original product;
3. Your name, your address, and your contact telephone number.

If you wish to make a claim under this guarantee please send the above* to:

TCP European HQ

Unit 1 Exchange Court

Cottingham Road



NN17 1TY

United Kingdom


Failure to provide all of the information required will result in TCP being unable to return your repaired product to you or supply any replacement product.

Please note we must test and inspect all faulty products, refunds or replacements for a faulty product which may take up to 10 working days.

*Returns are sent at the consumers own risk.

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