PSTI

If you believe you've identified a vulnerability in any TCP Smart product or need to report a security incident, kindly complete the vulnerability report form.
Upon receiving a vulnerability report, Technical Consumer Products follows a systematic process in line with ISO/IEC 30111, and all reported vulnerabilities are assessed based on the Common Vulnerability Scoring System 3.1 (CVSS) standard.

1. Confidential Information Request: Technical Consumer Products requests the reporter to provide detailed information about the identified vulnerability.  All information will be managed in confidence.

2. Investigation and Verification: Technical Consumer Products conducts a thorough investigation to validate the reported vulnerability.

3. Fix and Verification: Technical Consumer Products addresses and fixes the vulnerability across all Technical Consumer Products Smart product lines, followed by thorough verification.

4. Over-the-Air Update: Technical Consumer Products releases an OTA (over the air) update to the affected product.

5. Post-Update Monitoring: Technical Consumer Products monitors the stability of the product after the update.

Acknowledgement of report receipt is confirmed within one business day, and a preliminary assessment is initiated. Within three business days, assessments are completed, and either the vulnerability is fixed, or a remediation plan is implemented.

1. Critical risk vulnerabilities targeted 3 Business Days

2. High and medium risk vulnerabilities targeted 30 Days

3. Low-risk vulnerabilities targeted 180 Days

Certain vulnerabilities may be subject to environmental or hardware restrictions, and the final remediation time will be determined based on real-world considerations.

We sincerely appreciate your collaboration in providing us with the opportunity to enhance our products and services, ultimately strengthening the protection of our user.

If you believe you’ve identified a vulnerability in any TCP Smart Product or need to report a security incident, kindly address the issue via email which can be found in the link > Customer services email – customerservices@tcpi.eu

Please provide as much information as possible about the potential issues you have discovered.  The more information you provide, the quicker Technical Consumer Products can resolve the issue.  Once the email has been submitted, you will receive an acknowledgement from Technical Consumer Products confirming your submission.