Instructions

What is a smart home device?

A smart home device connects to your Wi-Fi network, allowing you to control it remotely using a smartphone, tablet or voice assistant. Many smart products can also be automated with schedules and routines.

Do I need a smart hub?

Most TCP Smart products connect directly to your home Wi-Fi, so there’s no need for a separate hub. Simply download the app, connect your device and start controlling it from anywhere.

Which voice assistants are supported?

TCP Smart products are compatible with Amazon Alexa and Google Assistant, allowing you to control lights, plugs and other devices using simple voice commands.

Can I control my smart devices when I’m away from home?

Yes. As long as your smart product is connected to Wi-Fi and your phone has an internet connection, you can control your devices from anywhere in the world.

Do smart products use a lot of electricity?

No. Smart functionality uses very little power. In fact, smart scheduling and automation often help reduce electricity consumption by ensuring devices are only on when needed.

What happens if my Wi-Fi stops working?

Your smart device will continue to operate manually, but remote control and automation features may be unavailable until your internet connection is restored.

Are smart home devices secure?

Modern smart devices use encrypted communication and secure cloud services. For added security, always use a strong Wi-Fi password, keep your app updated and enable two-factor authentication where available.

Can more than one person control the same smart device?

Yes. Most smart home apps allow you to share devices with family members, so everyone in your household can control them from their own smartphone.

Can I create schedules for my smart devices?

Yes. You can schedule lights, heaters and plugs to turn on or off automatically at specific times or on certain days, helping improve convenience and reduce energy use.

What are smart scenes?

Scenes allow you to control multiple smart devices at once. For example, a “Good Night” scene could switch off all downstairs lights and lower the temperature with a single tap.

Can smart devices save money?

Yes. Smart heating controls, lighting schedules and automated timers help reduce unnecessary energy use. Many customers see lower energy bills by only using devices when they are needed.

Are smart bulbs worth it?

Smart bulbs offer more than remote control. They allow you to dim lights, create schedules, change colour (on compatible models), control lighting with your voice and improve energy efficiency.

Can smart plugs make ordinary appliances smart?

Yes. Smart plugs allow you to control many everyday electrical appliances remotely, provided the appliance is designed to operate when power is supplied.

How many smart devices can I have?

Most home Wi-Fi networks support dozens of connected devices. The exact number depends on your router and internet connection.

Can I use smart products without a smartphone?

Most smart products require a smartphone for initial setup. After installation, many functions can also be controlled using voice assistants or manual switches where applicable.